Frequently Asked Questions

How do I get started as a guide?

So you want to start giving tours with Pocodot? Awesome! Getting set up should only take a few hours and will be completed in 3 easy steps:

Step One: Register as a guide here and provide all the required information.

Step Two: We will review your application. Once we have recieved the application, we need to follow up and make sure that all your details are in order. We want to provide the best experience for our tourists and want to make sure that we have operations in your particular region.

Step Three: Download our guide iOS application from the app store. After you have created your account and been verified, your login credentials will be authorized for your particular city.

If you have any bumps along the way, you can always reach out to us at support@pocodot.com for help.

How do I get started as a tourist?

So you want to start taking tours with Pocodot? Awesome! Getting set up should only take a few minutes and will be completed in 3 easy steps:

Step One: Download the iOS application here and provide all the required information during the registration form.

Step Two: Locate available guides around you. Once you have registered your account on Pocodot you can discover guides near you in any city that we operate.

Step Three: Request a guide. Once you are ready to begin a tour, feel free to request a guide and providers that are nearby will come to you!

If you have any bumps along the way, you can always reach out to us at support@pocodot.com for help.

Can I use Pocodot without a smartphone?

Right now, Pocodot is only accessible through our iPhone apps. We are always working on new ways to experience Pocodot. Please contact us at support@pocodot.com with any questions.

How old do I have to be to have a Pocodot account?

You have to be 18 or older to have an Pocodot account.

Why won't the app find my location?

Your phone's GPS may not always be able to pinpoint your exact location. If you are indoors, your phone may have trouble establishing a good connection to the satellite(s) responsible for letting it find your location. The pin displayed in your Pocodot app tells your guide where to pick you up. By moving the map on the Pocodot app you can recenter the pin so that it accurately reflects your location.